Refund policy
What is our Return Policy?
At Sunshine & Ivy Boutique, we understand that sometimes things just don’t work out. We are happy to accept returns and will issue a refund to the original form of payment for the amount of the item(s). Exchanges for the same style/different size will always be free! For any other return, there is a flat $7.95 fee that is simply deducted from the store credit.
Please review our full return policy below.
- Returns can only be made within 30 days of acceptance. Refunds will be issued to original form of payment.
- Return shipping labels can be generated upon request through our email at sunshinenivy@gmail.com.
- Items marked FINAL SALE may not be returned, refunded or exchanged.
- All returns/exchanges must be done within 30 days of order receipt.
- Items must be unwashed and unworn. If items appear worn, have makeup or other stains, excessive pet hair, or smell of smoke or perfume, your return WILL NOT be accepted and will be returned to you at your expense.
- NON-RETURNABLE: Final sale items, Jewelry & Accessories, Intimates, Bras, Camisoles, Slips, Socks, Hats, and Health & Beauty items.
- Shoes must be returned in their original box or bag provided and placed inside an additional protective shipping safe box/bag to be eligible. If there is any damage to the original package, your return will not be accepted.
- Damages must be reported within 3 days of receiving merchandise. Please contact sunshinenivy@gmail.com for assistance.
Items not meeting the above guidelines will be returned to you at your expense; after 30 days all non-returnable merchandise will be donated. For additional information on returns, or if you have a question that wasn’t answered, please email us at sunshinenivy@gmail.com.
How do I return my merchandise?
We offer a simple option to send back your return merchandise! Follow our easy steps for a hassle-free return.
1. Please review our return policy to be sure your return meets our requirements. Returns that do not meet requirements will not be accepted and additional postage will be paid to have them returned to you.
2. Place merchandise in a shipping safe box or envelope with original invoice included.
3. Please mail your return to:
Sunshine & Ivy Boutique
2092 Sunset View Ln
Kankakee, IL 60901
When will my return be processed?
We typically process all returns within 5-7 business days once received. Once processed, you will receive an email showing it has been completed and your credit will be processed. We appreciate your patience around the holidays. We will send a confirmation email when your is processed.
*Please record your tracking information to ensure delivery.
What if my item is damaged or defective?
We stand behind our products and want you to be satisfied with them. If you received a damaged item, please contact our Customer Service team at sunshinenivy@gmail.com within 48 hours of receiving the damaged item so we can resolve it for you right away!
Exchanges
How does the exchange process work?
If you would like to exchange the same item for a different size, you may go ahead and place a new order for that item. You will receive free shipping from our boutique for the new item and we will issue a REFUND back to your original payment form for that item when your return is processed. Please contact us at sunshinenivy@gmail.com to start the exchange process.
Can I exchange my item for a different size?
Yes! We have two options you can take to exchange your item for a new size.
- Our inventory moves quickly, so we recommend purchasing the new size now. Return the original size to us within 30 days of ordering for a refund.
- Return the unwanted size to us, note the exchange on your invoice, and we’ll ship the new one. A credit will be issued if the item has sold out.
Please be aware that sale items are final sale and are not eligible for returns or exchanges. We are making room for new items in the boutique!
Have a question you don’t see here? You can email us at sunshinenivy@gmail.com.